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How can I improve water quality in my pond?
There are six main ways to improve water quality, as outlined below:

1. Design opportunities -- often, the original design did not take into account a factor that is negatively impacting the pond. For example, runoff from a neighboring pasture may be adding excessive nutrients to your pond. Our pond prescription process is designed to capture each situation that is negatively impacting your pond water quality. We can then provide recommendations consistent with your budget.

2. Aeration -- adding oxygen to your water increases the habitat for natural bacteria. Natural bacteria eat the excess nutrients in the water and thus improve the ecosystem.

3. Add natural bacteria -- aeration usually cannot do the job on its own, so natural bacteria can be added. Our system adds helpful bacteria, in the billions, via a system that continuously feeds your lake or pond with helpful bacteria. The bacteria we sell are 100% natural and safe for humans, animals, and fish.

In addition to reducing excess nutrients, other benefits of bacteria include:

• improved water clarity
• break down of organic sludge accumulated at the pond's bottom
• reduced odors

4. Add rooted plants -- water plants need nutrients in order to grow. Accordingly, adding these plants is a natural way to improve the ecosystem.

5. Add fish -- certain fish help the ecosystem by completing the food chain within the body of water.

6. Add chemicals -- there are several chemicals on the market that make all kinds of claims. These are all short term solutions, because they do nothing to eliminate the source of the problem. So, while chemicals are the fastest method for providing a nice looking pond, they do nothing for permanent control and actually cause permanent damage. Additionally, adding chemicals to your water cannot have a positive impact on fish or humans! We do not recommend this "solution". In selective situations, chemicals can be a method to gain control of a pond with severe needs. Please contact us before adding chemicals.

Do you guarantee your service?
Affirmative! If you're not satisfied with your service, please contact the Pond Squad technician who perfromed the service. Pond Squad will accept returned product up to two weeks after purchase provided the product is unopened and unused. Full compensation, minus delivery fees will apply. We will never knowingly sell you a product that we feel will not take care of your current pond/lake care needs.

If there is a problem with the service we provided and you notify us within the time period your prescription is valid, we will work to remedy your problem quickly.

Can I really get help 365 days out of the year?
Absolutely. We're here for you 365 days a year. Although locations may have limited hours, you can contact the Pond Doctor at any point in time by calling 1 866 781 8770 x 104 or via email at ponddr@pondsquad.biz. We can talk you through the problem or have an Technician dispatched to your location anytime. Additional charges may apply for rapid-response emergency services or service outside of standard installation hours. Call 1 866 781 8770 x 104 for details.

What do you sell?
We represent several product lines. Our base product is a microbial blend of bacteria and enzymes for naturally treating ponds and lakes. We use unique methods to dispense the natural bacteria into ponds and lakes. This is done in order to clean up organic sludge and to reduce nutrients, thereby improving the ecosystem of the body of water. We also sell aeration systems and many complementary pond products. We are distributors for several companies. These companies work with us to find safe solutions for ponds and lakes. All of the products that we sell are made in the U.S.A. Finally, we construct new ponds and can be hired as a consultant for your pond construction, or reconstruction, project.

What forms of payment does Pond Squad take?
We take most major credit cards, check, and cash.

What is a Pond Squad Technician?
Pond Squad is made up of an elite unit of highly trained and highly mobile individuals, or Technicians, who seek out your pond problems and provide a remedy. These individuals have banded together and sworn to rid the earth of inferior pond managers. What do I need to know before I have a Technician visit my property? A person at least 18 years of age must be present during the entire time period that services are provided or written permission must be provided prior to the site visit allowing for access to your property. The Pond Squad Technician must receive: full access to the pond(s) to be serviced, access to your knowledge and decision making abilities, your consent and cooperation to enter your property, a safe working environment.

What can I expect when a Technician visits my property?
Upon arrival, Pond Squad Technicians are required to provide proper identification verifying himself or herself as a member of the Pond Squad (verbally as well as credentials, if requested). All Technicians are highly trained field service operatives of the Pond Squad. Every Pond Squad technicians will undergo debriefing - or, in lay terms, an interview by the pond dr. for the purpose of obtaining useful information pertaining to the problem or situation. Upon completion of every site visit, the Technician will provide an understandable and concise verbal and/or written prescription presenting the particular facts of the client's case and the conclusive methods or procedures used to remedy the situation or problem.

Have you helped celebrities?
That information is currently classified, so we can neither confirm nor deny that we have helped several famous individuals. However, you can rest assured your identity is ALWAYS safe guarded and never distributed to anyone for any purpose.

How long have you been in business?
We are a employee empowered business that began in 1995.

Can you supply references of clients who have used your services?
Yes. The products that we represent have been used successfully for years. We have many references, available upon your request. Additionally, we are a division of Aquatic Engineering, Inc which has provided services to state and federal natural resource agencies such as the US Fish & Wildlife Services and the National Park Service!

What should I be concerned about in the construction of my pond?
New Pond Site Prep Issues.
Contact us to discuss any of these situations: